Customer Quality Of A Store Manager At The Home Depot

â€Å"We believed from the start that if we brought the customer quality merchandise at the right price and offered excellent service, we could change retailing in the United States. Today, we are the model of what retailing should be.† – Bernie Marcus As a store manager at The Home Depot, Herman Randhawa has the task of inspiring and leading a large group of employees towards continued distinction as one of the world’s most valuable brands in home improvement. In order to inspire achievement he must be passionate about The Home Depot and his role in the business. He believes in the core values of the company, and his leadership style reflects them throughout the store. †¢ Give Excellent Customer Service †¢ Take Care of your people, shareholders and community †¢ Develop and entrepreneurial spirit †¢ Respect all people †¢ Build strong relationships with associates, customers, vendors and communities †¢ Do the right thing, don’t just do things right †¢ Give back to the community as an integral part of doing business From its roots as a vision in 1978 of a home improvement superstore The Home Depot has become a giant in this sector. Influenced by the â€Å"do-it-yourself† customer or the corporate contractors each policy and business plan is developed with a consumer stake holder emphasis. As its founders stated â€Å"We’re in the people business† (Planning), and this is maintained in its business structure today. Set up as a direct to consumer warehouse of home improvement and building productsShow MoreRelatedOrganizational Structure1067 Words   |  5 PagesOr The Home Depot’s Organizational Structure Danielle Weadd MGT/230 December 10, 2012 Chenise Hamilton Introduction To have a successful organization, companies need to have an organizational structure. Organizational structure is used as a foundation to ensure each department as well as employees knows the proper direction to take. The Home Depot is one of the largest home improvement retailers in the world. Home Depot is one company that incorporates organizational structure in theirRead MoreWhat Is Operations Management?1534 Words   |  7 Pagesscheduling and control, inventory management, quality control and inspection, traffic and materials handling, and equipment maintenance policies. All of which are important in keeping any organization running smoothly. This is where the â€Å"operations manager† comes into play as an individual with a well versed understanding of multi-disciplinary field that focus on managing all aspects of an organization s operations. For my paper I will be looking at Home Depot and how these steps impact how they do businessRead MoreThe Home Depot, Inc.1629 Words   |  7 PagesThe Home Depot, Inc. has climbed its way up to being one of the world’s largest home improvement centers, one of the largest retailers in the United States, and rank in the top 100 in the Fortune 500 companies list provided by fortune.com. (Fortune 500, 2016) They operate 478 warehouse stores that sell thousands of items to customers and professionals. They have retail stores located throughout the United States, with stores in all 50 states, as well as in Mexico, Chile, and Canada. Their goal isRead MoreThe third Case Study â€Å"Home Depot’s Blueprint for Culture Change† studied Mr. Robert Nardelli’s role1500 Words   |  6 PagesThe third Case Study â€Å"Home Depot’s Blueprint for Culture Change† studied Mr. Robert Nardelli’s role as the CEO of Home Depot. He approached management in an autocratic style, which was criticized by many. This paper will take a look at how Mr. Nardelli’s style follows Kotter and Cohen’s model of change. It seems that Mr. Nardelli and his team followed some of the steps of the Kotter and Cohen’s model, but not all. There are additional steps that his team could have taken to improve morale and developRead MoreA Report On The Home Depot Company1314 Words   |  6 PagesIntroduction The following research paper is based on The Home Depot Company, one of the largest home improvement specialty retailers in the United States. In addition, the analysis also includes supporting feedback obtained through an interview session with the Home Depot’s Operations Manager, Jaime. Jaime has a bachelor’s degree in business administration and has been employed by the company for eleven years. He possesses the knowledge and skills that are necessary to administer the supply chainRead MoreHome Depots Operation Management1507 Words   |  7 PagesArthur Blank, The Home Depot is a one stop shop, do-it-yourself home improvement retail store. The first two Home Depot stores opened in Atlanta, Georgia in 1979 as warehouses, each occupying a space of 60,000 square feet (The Home Depot, 2013). When it opened, The Home Depot was the largest hardware store, selling over 25,000 different products and offering various home improvement services (The Home Depot, 2013). From i ts inception, The Home Depot has provided the best customer service in the industryRead MoreHome Depot- They Can Build It, and You Can Help1667 Words   |  7 PagesThey Can Do It! You Can Help! Since Home Depot opened their doors in 1979, they set out to lead the market in excellent customer service. Their motto of â€Å" whatever it takes† shows their commitment to differentiate themselves in that field (website, 2011). And it certainly seems to have helped them lead the market and continue to grow their business beyond U.S. borders and be competitive on a global scale. It is a part of what founders Bernie Marcus and Arthur Blank deem theRead MoreHome Depot Case Analysis975 Words   |  4 PagesHome Depot Case Analysis Andrew Stovall MKTG 6301.01 Dr. Rajaratnam September 27, 2012 Home Depot Case Analysis Summary The Home Depot Case takes place in 2007 during a time when the former chairman and CEO Robert Nardelli had recently announced his â€Å"mutually agreed† upon resignation from the company. Nardelli started at Home Depot in 2000 and produced rapid growth for the company because of his cost-cutting measures and centralized purchasing strategies. However, even though the profitsRead MoreStrategic Issues Paper1645 Words   |  7 PagesThe accomplishment of GE’s businesses is reflected in the expansive line of products and services the company offers which span many industries and customers worldwide. GE partners with its suppliers to create value and competitive advantage. As part of its supply chain management strategies, GE uses the partnerships to ensure timeliness and quality from the suppliers. GE also relies on the experiences of the suppliers when designing new product and delivering services to the supplier as well. TheRead MoreSwot Analysis : Strategic Management1547 Words   |  7 Pagesinterdependent of each other, they are dependent factors. Understanding PESTEL is critical prior to entry into a new country. The fact that a strategy is compatible with PESTEL in the home environment is no guarantee that it would work in another country. Therefore, thorough research needs to be conducted to ensure that Home Depot would be successful in West Africa, Ghana. When entering into a foreign market, it is important to consider the relevance of each of the PESTEL factors to the context. The company